This Privacy Policy explains how Shine & Order handles personal information in connection with its cleaning services, website use, and related communications.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, or raise concerns about how it is used. Where we rely on your consent for a specific processing activity, you may withdraw that consent for future processing.
To protect privacy, we may need to verify your identity before responding to a request. If a request cannot be fully granted, we will explain the reason where permitted by law.
We retain personal data for the period reasonably necessary to manage inquiries, complete bookings, provide services, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it in a manner consistent with our records practices.
When this policy is updated, the revised version will apply from the stated effective date. If a change materially affects how personal data is handled, we will take reasonable steps to make the update visible on the website or through another appropriate notice method.
We use personal data to respond to inquiries, prepare quotes, confirm scope and access details, schedule appointments, carry out cleaning services, manage payments and deposits, maintain records, improve website performance, and address legal, security, or administrative requirements.
We may disclose personal data to payment processors, website hosting providers, communication tools, scheduling support services, and other operational vendors that assist us in running the business. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may share personal data with public authorities, legal advisers, or other parties when necessary to comply with applicable law, enforce our rights, respond to lawful requests, or protect the security and integrity of our services.
We may collect contact details, property and access information, booking preferences, service instructions, payment-related records, and communications sent through our website, phone, email, or contact form. Where relevant to a cleaning visit, we may also process condition photos provided by the customer.
We receive personal data when you submit an inquiry, request a quote, arrange access, confirm an appointment, make payment, or communicate with us about a cleaning project. We may also collect information that is generated during scheduling, service delivery, and completion handover.
We may use session cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are used for technical performance, navigation, and service improvement, and not for unrelated profiling.
You can manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some site functions may not work as intended if cookies are disabled.
